Customer Care Specialist (French-English speaking)

Full-time · Vienna

At Journi we’re building an app that allows customers to create beautiful photo books and other print products without effort. Using AI technology, we automatically create personalized designs based on the content our users want to print.

Are you positive, emphatic and customer-centric? You love to lend a helping hand and are known for your heart of gold? You have a passion for writing and are a multilingual talent? Sound like you? Then keep reading! We are looking for a support hero to join the Journi team as a Customer Care Specialist!

➤ WHAT YOU’LL DO

• Work full time (38.5 h/w) and learn from a passionate, motivated and super international team 

• Be the first point of contact for our customers

• Manage customer communication (in multiple languages) through various support channels and user touchpoints

• Define new support templates, filters and shortcuts to constantly optimise support

• Be the voice of our customers by reporting issues and user pain points to the product team

• Support in customer development, customer surveys and beta testing groups

• Be hands-on in reporting, analysing and presenting data and results

• Work with the design, product and marketing teams

• Reach monthly targets to fulfill your own and company-wide objectives 

• Give and receive constructive feedback and foster an environment for constant improvement

• Help document processes to better share knowledge with team members

• Be creative by always finding new ways to help or delight our users

➤ YOUR BAG OF TRICKS

• You bring 1+ years of working in customer support/care related roles

• You can speak French (C2 level) as English (C1 level) 

• You have playful and empathetic writing skills

• You care about good grammar and spelling!

• You are patient, service-oriented and genuinely want to resolve problems

• You are a strong communicator and don’t shy away from presenting or talking in front of a group of people

• You are known for your creativity and out-of-the-box approach when it comes to finding solutions for any challenge that comes your way

• You are interested in the “why” (e.g. Why does a customer behave in a certain way?) 

• You are a pro with social media (Facebook, Instagram, Twitter) and email

• You work efficiently, prioritise workloads, and meet critical project deadlines

• You are constantly learning, asking for feedback, self-motivated and hungry to succeed

• You are an EU-citizen or have a valid working permit for Austria

• You are able to relocate to / based in Vienna - the world’s most liveable city!

➤ NICE TO HAVE (BUT NOT REQUIRED!)

• Experience with support tools such as kayako or zendesk

• Experience with office and project management tools such as Slack and Asana

• You are passionate about photography and traveling 

• You have an interest in technical tools and topics

➤ WHAT WE OFFER

A happy team makes for a happy workplace. We wouldn’t be able to do what we are doing without our team and that’s why we offer:

• A fair annual gross salary in accordance with the Collective Agreement, starting from €35,000. Our final offer depends on your experience and qualifications amongst other factors.

• A bunch of awesome social benefits (incl. public transport card, pension fund, in-house yoga and German classes, access to premium language learning app)

• Daily lunch vouchers worth €5,50 per day which you can use in more than 1000+ restaurants in Vienna and our downstairs cantina.

• Fully functional kitchen in our office with access to healthy and organic foods (cornflakes, fresh fruit, yoghurt, Italian portafilter coffee and a huge range of teas)

• 25 vacation days per year plus get up to 5 extra holidays per year (1 extra day for each additional working anniversary at Journi)

• Team activities - annual team trip, get-togethers and digital events

• €2,000 personal development budget per employee per year

• Work in a fun, bright and award-winning office - built by the Journi Team! Including ping-pong and foosball to blow off steam

• High-end computer (Mac) set-up and tools that will make you enjoy getting your work done

• Flexible working hours (with core hours: 10am-4pm Mo-Th; and 10am-2pm on Fr)

• Hybrid working model with 40% home office days

• Be part of a team of highly motivated and like-minded individuals who you can learn from and want to learn from you too!

APPLY NOW!

Please include: CV, and motivation letter in your application :)

What steps can you expect in the interview process:

1. Screen call with our People & Culture team

2. Technical interview with the Customer Care Team

3. Founders cultural fit interview

Looking forward to meeting you!

About us

We are proud to promote inclusion and diversity at Journi - no matter what race, nationality, gender, religion or sexual orientation - there is always a space for exceptional individuals in our team.

At Journi, our mission is to build the most customer-centric way to hold onto your memories. We leverage the power of massive amounts of data and modern AI to enable people to print their memories as easily as taking pictures using the Journi Print app. The smart algorithm in the Journi apps processes 1,000 photos within less than 30 seconds to find the perfect photo layout. You capture the moments and we enable you to convert these into beautiful print products within seconds. We believe in innovation, collaboration and a future where digital and print go hand in hand to preserve lasting memories. We want to become the leading destination to share and print your moments. We have already inspired more than 5 million users around the globe and established Journi as a key player in a booming market, however, we have only scratched the surface of our potential. We are a startup and the creators of the most successful photo and print apps on the market. The Journi apps are downloaded and used by millions of users worldwide. We have been featured by Apple and Google over 20k times and have been covered by Forbes, the L.A. Times, TNW, Techcrunch and many more.

At Journi, we look for exceptionally motivated people to become a member of our innovative team of 65+ people from all around the world. People who are passionate about solving challenges and making decisions that impact the success of the company. If you think this could be you, why not send us your application? ;)

Nada Zoranovic

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Talent Acquisition Manager